Privacy Policy


Privacy Policy

Effective date: September 20, 2019 We (“SONECT, “us”, “we”, or “our”) are committed to pro­tect­ing your privacy and want you to feel secure when visiting the website (here­inafter referred to as the “Website”). This page informs you of our policies regarding the col­lec­tion, use and dis­clo­sure of Personal Data when you use our Website and the choices you have asso­ci­at­ed with that Data. By using the Website, you agree to the col­lec­tion and use of infor­ma­tion in accor­dance with this Policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Con­di­tions.


  • Personal Data
    Personal Data means data about a living indi­vid­ual who can be iden­ti­fied from those data (or from those and other infor­ma­tion either in our pos­ses­sion or likely to come into our pos­ses­sion).
  • Data Subject (or User)
    Data Subject is any living indi­vid­ual who is using our Website and is the subject of Personal Data.
  • Data Con­troller
    Data Con­troller means the natural or legal person who (either alone or jointly or in common with other persons) deter­mines the purposes for which and the manner in which any personal infor­ma­tion are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Con­troller of your Personal Data.
  • Data Proces­sors (or Service Provider)
    Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Con­troller. We may use the services of various Service Providers in order to process your data more effec­tive­ly.

Personal Data We Collect

We collect the following types of Personal Data when you browse our Website.

  • Contact Details
    First and last name, Email address
  • Usage Data
    This Usage Data is sent by your browser whenever you visit our Website and may include infor­ma­tion such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device iden­ti­fiers and other diag­nos­tic data. When you access the Website with a mobile device, this Usage Data may include infor­ma­tion such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device iden­ti­fiers and other diag­nos­tic data.
  • Location Data
    We may use and store infor­ma­tion about your location if you give us per­mis­sion to do so. We use Location Data to provide features of our Service, to improve and customise our Service. You can enable or disable location services when you use our Service at any time by adjusting your device settings.
  • Tracking and Cookies Data
    We use cookies and similar tracking tech­nolo­gies to track the activity on our Service and we hold certain infor­ma­tion. Please refer to our Cookie Policy for an overview of the cookies that we use.

Legal Basis and Purposes
If you are from the European Economic Area (EEA), our legal basis for col­lect­ing and using the Personal Data described in this Privacy Policy depends on the Personal Data we collect and the specific purposes for which we collect it:

To perform our con­trac­tu­al oblig­a­tions or take steps linked to a contract with you or your organ­i­sa­tion.

  • To register you as a SONECT Shop as instruct­ed by you.
  • To provide and admin­is­ter services as instruct­ed by you.
  • To provide you with customer support.

We may rely on your freely given consent at the time you provided your Personal Data.

  • To provide you with news, special offers and general infor­ma­tion about goods, services and events which we offer (with your explicit consent).

Legit­i­mate interests
We may rely on legit­i­mate interests based on our eval­u­a­tion that the pro­cess­ing is fair, rea­son­able and balanced.

  • To provide and maintain our Website, as well as to detect, prevent and address security threats.
  • To analyse, improve, per­son­alise and monitor the usage of our Website and com­mu­ni­ca­tions.
  • To notify you about changes to our Website and our Privacy Policy.

Public interest
To meet reg­u­la­to­ry and public interest oblig­a­tions.

  • To maintain records and conduct com­pli­ance checks, e.g. anti-money laun­der­ing, fraud and crime pre­ven­tion.

Data Retention
We retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal oblig­a­tions (for example, if we are required to retain your data to comply with applic­a­ble laws), resolve disputes and enforce our legal agree­ments and policies. We may also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strength­en the security or to improve the func­tion­al­i­ty of our Service, or we are legally obligated to retain this data for longer periods.

Storage and Data Transfers
We store your Personal Data on our servers in Switzer­land. If you are located outside Switzer­land and choose to provide infor­ma­tion to us, please the data pro­tec­tion laws may differ from those of your juris­dic­tion. We take all the steps rea­son­ably necessary to ensure that no transfer of your Personal Data will take place to an organ­i­sa­tion or a country unless there are adequate controls in place including the security of your Personal Data.

Data Dis­clo­sure
We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal oblig­a­tion (i.e. if required by law or in response to valid requests by public author­i­ties, such as a court or gov­ern­ment agency)
  • To protect and defend our rights or property
  • To prevent or inves­ti­gate possible wrong­do­ing in con­nec­tion with the Website
  • To protect the safety of Website visitors or the public
  • To protect ourselves against legal liability

If we are involved in a merger, acqui­si­tion or asset sale, your Personal Data may be trans­ferred. We will provide notice before your Personal Data is trans­ferred and becomes subject to a different Privacy Policy.

Data Security
The security of your Personal Data is important to us but remember that no method of trans­mis­sion over the Internet or method of elec­tron­ic storage is 100% secure. While we strive to use com­mer­cial­ly accept­able means to protect your Personal Data, we cannot guarantee its absolute security.

Data Pro­tec­tion Rights
If you are a resident of the European Economic Area (EEA), you have certain data pro­tec­tion rights. We will respond to your request without undue delay, at the latest within one calendar month after receipt. Please note that we may ask you to verify your identity before respond­ing to such requests.

Right to access
You have a right to request a copy of the Personal Data held by us as a data con­troller, which we will provide to you in an elec­tron­ic form.

Right to amendment
You have the right to ask us to correct our records if you believe they contain incorrect or incom­plete infor­ma­tion about you.

Right to withdraw consent
If you have provided your consent to the col­lec­tion, pro­cess­ing and transfer of your Personal Data, you have the right to fully or partly withdraw your consent. This includes cases where you wish to opt out from marketing messages. Once we have received noti­fi­ca­tion that you have withdrawn your consent, we will no longer process your infor­ma­tion for the purpose(s) to which you orig­i­nal­ly consented unless there is another Legal Basis for the pro­cess­ing. To stop receiving emails from us, please click on the “unsub­scribe” link in the email you received from us or contact us at [email protected]

Right to erasure
You have the right to request that we delete your Personal Data when it is no longer necessary for the Purposes for which it was collected, or when it was unlaw­ful­ly processed.

Right to restric­tion of pro­cess­ing
You have the right to request the restric­tion of our pro­cess­ing of your Personal Data where you believe it to be inac­cu­rate, our pro­cess­ing is unlawful, or where we no longer need to process it for the initial Purpose, but where we are not able to delete it due to a legal oblig­a­tion or because you do not want us to delete it.

Right to porta­bil­i­ty
You have the right to request that we transmit your Personal Data to another data con­troller in a common format such as Excel, where this is data which you have provided to us and where we are pro­cess­ing it on the Legal Basis of your consent or in order to perform our con­trac­tu­al oblig­a­tions (e.g. to provide our Services).

Right to object to pro­cess­ing
Where the Legal Basis for our pro­cess­ing of your Personal Data is our legit­i­mate interest, you have the right to object to such pro­cess­ing on grounds relating to your par­tic­u­lar situation. We will abide by your request unless we have com­pelling legit­i­mate Legal Basiss for the pro­cess­ing which override your interests, or if we need to continue to process the Data for the estab­lish­ment, exercise or defense of a legal claim.

Right to lodge a complaint with a super­vi­so­ry authority
You have the right of appeal to a data pro­tec­tion super­vi­so­ry authority if you believe that the pro­cess­ing of your personal data violates data pro­tec­tion law.

In Switzer­land: Federal Data Pro­tec­tion and Infor­ma­tion Com­mis­sion­er, Feldeg­g­weg 1, CH-3003 Bern

In Lithuania: State Data Pro­tec­tion Inspec­torate, L. Sapiegos str. 17, 10312 Vilnius

Service Providers

We may employ third party companies and indi­vid­u­als to facil­i­tate the operation of our Website (“Service Providers”), provide the Website on our behalf, perform Website-related services or assist us in analysing how our Website is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Func­tion­al Services Providers

  • Airship
    Airship Services Ltd
    We use Airship in order to improve our Website and detect bugs in our system. To that end, we process Usage Data. For more infor­ma­tion, please refer to the Airship Privacy Policy:
  • Amplitude
    Amplitude Inc
    We use Amplitude in order to improve our Website and detect bugs in our system. To that end, we process Usage Data. To find out more about Amplitude, please access their Privacy Policy:
  • Segment Inc.
    Segment links the anonymous IDs to merge infor­ma­tion from the above apps. For more infor­ma­tion on Segment, please visit their Privacy Policy:

Marketing Services Providers

  • MailChimp
    The Rocket Science Group LLC
    We use Mailchimp to manage email marketing sub­scriber lists and send emails to our sub­scribers. For more infor­ma­tion on The Rocket Science Group, please read their Privacy Policy:

Analytics Services Providers

  • Google Analytics
    Google Inc.
    Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to con­tex­tu­alise and per­son­alise the ads of its own adver­tis­ing network. For more infor­ma­tion on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Remar­ket­ing Services Providers

Links to Other Sites

Our Website may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We have no control over and assume no respon­si­bil­i­ty for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy

Our Website does not address anyone under the age of 18 (“Children”). We do not knowingly collect per­son­al­ly iden­ti­fi­able infor­ma­tion from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without ver­i­fi­ca­tion of parental consent, we take steps to remove that infor­ma­tion from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you via email and/or a prominent notice on our Website, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy, but we encourage you to review this Privacy Policy peri­od­i­cal­ly for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Dufourstrasse 47
8008 Zurich
[email protected]