Privacy Policy


Privacy Policy

Effective date: July 21, 2018

SONECT AG (“us”, “we”, or “our”) operates the website and the Sonect mobile appli­ca­tion (here­inafter referred to as the “Service”).

This page informs you of our policies regarding the col­lec­tion, use and dis­clo­sure of personal data when you use our Service and the choices you have asso­ci­at­ed with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the col­lec­tion and use of infor­ma­tion in accor­dance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Con­di­tions.


  • Service
    Service means the website and the Sonect mobile appli­ca­tion operated by SONECT AG
  • Personal Data
    Personal Data means data about a living indi­vid­ual who can be iden­ti­fied from those data (or from those and other infor­ma­tion either in our pos­ses­sion or likely to come into our pos­ses­sion).
  • Usage Data
    Usage Data is data collected auto­mat­i­cal­ly either generated by the use of the Service or from the Service infra­struc­ture itself (for example, the duration of a page visit).
  • Cookies
    Cookies are small files stored on your device (computer or mobile device).
  • Data Con­troller
    Data Con­troller means the natural or legal person who (either alone or jointly or in common with other persons) deter­mines the purposes for which and the manner in which any personal infor­ma­tion are, or are to be, processed.For the purpose of this Privacy Policy, we are a Data Con­troller of your Personal Data.
  • Data Proces­sors (or Service Providers)
    Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.We may use the services of various Service Providers in order to process your data more effec­tive­ly.
  • Data Subject (or User)
    Data Subject is any living indi­vid­ual who is using our Service and is the subject of Personal Data.

Infor­ma­tion Col­lec­tion and Use

We collect several different types of infor­ma­tion for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain per­son­al­ly iden­ti­fi­able infor­ma­tion that can be used to contact or identify you (“Personal Data”). Per­son­al­ly iden­ti­fi­able infor­ma­tion may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newslet­ters, marketing or pro­mo­tion­al materials and other infor­ma­tion that may be of interest to you. You may opt out of receiving any, or all, of these com­mu­ni­ca­tions from us by following the unsub­scribe link or instruc­tions provided in any email we send or by con­tact­ing us.

Usage Data

We may also collect infor­ma­tion that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).

This Usage Data may include infor­ma­tion such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device iden­ti­fiers and other diag­nos­tic data.

When you access the Service with a mobile device, this Usage Data may include infor­ma­tion such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device iden­ti­fiers and other diag­nos­tic data.

Location Data

We may use and store infor­ma­tion about your location if you give us per­mis­sion to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking & Cookies Data

We use cookies and similar tracking tech­nolo­gies to track the activity on our Service and we hold certain infor­ma­tion.

Cookies are files with a small amount of data which may include an anonymous unique iden­ti­fi­er. Cookies are sent to your browser from a website and stored on your device. Other tracking tech­nolo­gies are also used such as beacons, tags and scripts to collect and track infor­ma­tion and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Pref­er­ence Cookies. We use Pref­er­ence Cookies to remember your pref­er­ences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

SONECT AG uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to par­tic­i­pate in inter­ac­tive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable infor­ma­tion so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general infor­ma­tion about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such infor­ma­tion

Legal Basis for Pro­cess­ing Personal Data under the General Data Pro­tec­tion Reg­u­la­tion (GDPR)

If you are from the European Economic Area (EEA), SONECT AG legal basis for col­lect­ing and using the personal infor­ma­tion described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

SONECT AG may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us per­mis­sion to do so
  • The pro­cess­ing is in our legit­i­mate interests and it is not over­rid­den by your rights
  • To comply with the law

Retention of Data

SONECT AG will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal oblig­a­tions (for example, if we are required to retain your data to comply with applic­a­ble laws), resolve disputes and enforce our legal agree­ments and policies.

SONECT AG will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strength­en the security or to improve the func­tion­al­i­ty of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your infor­ma­tion, including Personal Data, may be trans­ferred to — and main­tained on — computers located outside of your state, province, country or other gov­ern­men­tal juris­dic­tion where the data pro­tec­tion laws may differ from those of your juris­dic­tion.

If you are located outside Switzer­land and choose to provide infor­ma­tion to us, please note that we transfer the data, including Personal Data, to Switzer­land and process it there.

Your consent to this Privacy Policy followed by your sub­mis­sion of such infor­ma­tion rep­re­sents your agreement to that transfer.

SONECT AG will take all the steps rea­son­ably necessary to ensure that your data is treated securely and in accor­dance with this Privacy Policy and no transfer of your Personal Data will take place to an organ­i­sa­tion or a country unless there are adequate controls in place including the security of your data and other personal infor­ma­tion.

Dis­clo­sure of Data

Business Trans­ac­tion

If SONECT AG is involved in a merger, acqui­si­tion or asset sale, your Personal Data may be trans­ferred. We will provide notice before your Personal Data is trans­ferred and becomes subject to a different Privacy Policy.

Dis­clo­sure for Law Enforce­ment

Under certain cir­cum­stances, SONECT AG may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public author­i­ties (e.g. a court or a gov­ern­ment agency).

Legal Require­ments

SONECT AG may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal oblig­a­tion
  • To protect and defend the rights or property of SONECT AG
  • To prevent or inves­ti­gate possible wrong­do­ing in con­nec­tion with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of trans­mis­sion over the Internet or method of elec­tron­ic storage is 100% secure. While we strive to use com­mer­cial­ly accept­able means to protect your Personal Data, we cannot guarantee its absolute security.

Our Policy on “Do Not Track” Signals under the Cal­i­for­nia Online Pro­tec­tion Act (CalOPPA)

We do not support Do Not Track (“DNT”). Do Not Track is a pref­er­ence you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Pref­er­ences or Settings page of your web browser.

Your Data Pro­tec­tion Rights under the General Data Pro­tec­tion Reg­u­la­tion (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data pro­tec­tion rights. SONECT AG aims to take rea­son­able steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain cir­cum­stances, you have the following data pro­tec­tion rights:

  • The right to access, update or delete the infor­ma­tion we have on you.Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rec­ti­fi­ca­tion. You have the right to have your infor­ma­tion rectified if that infor­ma­tion is inac­cu­rate or incom­plete.
  • The right to object. You have the right to object to our pro­cess­ing of your Personal Data.
  • The right of restric­tion. You have the right to request that we restrict the pro­cess­ing of your personal infor­ma­tion.
  • The right to data porta­bil­i­ty. You have the right to be provided with a copy of the infor­ma­tion we have on you in a struc­tured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where SONECT AG relied on your consent to process your personal infor­ma­tion.

Please note that we may ask you to verify your identity before respond­ing to such requests.

You have the right to complain to a Data Pro­tec­tion Authority about our col­lec­tion and use of your Personal Data. For more infor­ma­tion, please contact your local data pro­tec­tion authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and indi­vid­u­als to facil­i­tate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyse the use of our Service.

  • Google Analytics
    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to con­tex­tu­alise and per­son­alise the ads of its own adver­tis­ing network.For more infor­ma­tion on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Behav­ioral Remar­ket­ing

SONECT AG uses remar­ket­ing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

  • Google AdWords
    Google AdWords remar­ket­ing service is provided by Google Inc.You can opt-out of Google Analytics for Display Adver­tis­ing and customise the Google Display Network ads by visiting the Google Ads Settings page: also rec­om­mends installing the Google Analytics Opt-out Browser Add-on — — for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.For more infor­ma­tion on the privacy practices of Google, please visit the Google Privacy & Terms web page:
  • Facebook
    Facebook remar­ket­ing service is provided by Facebook Inc.You can learn more about interest-based adver­tis­ing from Facebook by visiting this page: opt-out from Facebook’s interest-based ads, follow these instruc­tions from Facebook: adheres to the Self-Reg­u­la­to­ry Prin­ci­ples for Online Behav­iour­al Adver­tis­ing estab­lished by the Digital Adver­tis­ing Alliance. You can also opt-out from Facebook and other par­tic­i­pat­ing companies through the Digital Adver­tis­ing Alliance in the USA, the Digital Adver­tis­ing Alliance of Canada in Canada or the European Inter­ac­tive Digital Adver­tis­ing Alliance in Europe, or opt-out using your mobile device settings.For more infor­ma­tion on the privacy practices of Facebook, please visit Facebook’s Data Policy:

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no respon­si­bil­i­ty for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect per­son­al­ly iden­ti­fi­able infor­ma­tion from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without ver­i­fi­ca­tion of parental consent, we take steps to remove that infor­ma­tion from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy peri­od­i­cal­ly for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.